Shipping and Return

At Maskie ZA, we aim to deliver your order quickly, safely, and reliably across South Africa 🇿🇦

Delivery Options

We offer nationwide delivery through trusted courier partners.

Standard Door-to-Door Delivery

  • Flat rate: R85

  • Estimated delivery: 2–5 working days (major cities)

  • Outlying areas: extra 2–3 working days

Free Shipping

Enjoy FREE delivery on orders over R850

Order Processing

  • Once your order is placed and payment is received, we will arrange shipping with our courier partner. Orders are dispatched within 2 working days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day

  • Once shipped, you will receive tracking information from the couriers. 

Delivery Areas

We deliver to all major cities and most regional areas across South Africa.

Please ensure your delivery details are accurate to avoid delays.

 Important Information

  • Delivery times are estimates and may vary during peak periods

  • Delays may occur due to factors beyond our control (e.g. weather, courier delays)

  • Maskie ZA is not responsible for delays once the parcel has been handed to the courier

Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

Eligible Returns

We only accept returns or replacements if:

  • You received a damaged item

  • You received the wrong product

How to Request a Return

Please contact us within 48 hours of receiving your order with:

  • Your order number

  • Photos of the item(s)

Email: info@maskie.co.za

Resolution

Once approved, we will:

  • Send a replacement, or

  • Offer a store credit for refund


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