FAQ
Orders & Payments
Q: How do I place an order?
A: Simply add your favorite products to cart, enter your delivery details, and complete checkout. You’ll receive a confirmation once your order is placed.
Q: What payment methods do you accept?
A: We accept secure payments via Credit Card, Debit Card, and EFT (bank transfer).
Q: Can I change or cancel my order?
A: If your order hasn’t been shipped, we can help make changes or cancel it. Once dispatched, orders cannot be modified.
Products
Q: Are your products authentic?
A: Absolutely. All Maskie products are sourced from authorized suppliers in Japan, Korea, and Asia.
Q: Are your masks suitable for sensitive skin?
A: We carefully select gentle formulations, but every skin type is different. We recommend doing a patch test before first use.
Q: How often should I use a sheet mask?
- Hydrating masks: 2–3 times per week
- Treatment masks: As needed
- Repair masks: Based on your skin condition
Q: Can I use sheet masks every day?
A: Not all masks are suitable for daily use. Overuse—especially of highly active formulas—may overwhelm the skin. Hydrating masks can be used more frequently.
Q: When is the best time to use a mask?
A: Evening skincare routines are ideal, allowing your skin to absorb nutrients and recover overnight.
Choosing the Right Mask
Q: I’m not sure which mask to choose—can you help?
A: Of course! Choose based on your skin needs:
- Dry or dehydrated → Hydrating masks
- Dull or tired skin → Brightening masks
- Fine lines or loss of firmness → Anti-aging masks
Customer Support
Q: How can I contact Maskie?
A: You can reach us via Instagram or Email.
Q: How long does it take to get a response?
A: We usually reply within 24 hours (often faster on business days).